What is an eSIM?

Like a traditional SIM card, an eSIM stores the data your device needs to use the PrimeTel network. Unlike a SIM card, an eSIM is downloaded onto your device. 

All Primetel mobile plans are available also with eSIM. Contact us and find the right plan for your business!

Why switch to eSim ?

No more plastic SIM cards required

Keep your business number and personal number on the same device

Changing is easy as we send your eSIM straight to your inbox


You can now use all your devices simultaneously with a single connection! Use data, talk and text on two devices! You will receive calls and text messages on only one of the two mobile phones (Active-Standby mode).

TwimSim requires a connection with one of our Giga Smart or Unlimited plans.

Bulk sms

Using Primetel’s platform, you can quickly send any SMS messages worldwide, or locally. Send text messages to thousands of customers, clients and staff in an instant. We provide reliable, high quality, and secure delivery of your SMS.

Machine to Machine (M2M)

Primetel’s Machine to Machine service enables remote monitoring and control of equipment. Data transmission is done over Primetel’s mobile network, we’re in a great position to help you take advantage of Machine to Machine technology.

Metering & Monitoring

Remote Control

Time Saving

Check Device Compatibility

(Dial *#06# in your mobile to find IMEI)



The Roaming service is not available to the following countries: Areas of the Republic of Cyprus not under the effective control of the Government, Turkey, Japan, Gabon, Chile, Andorra, Republic of the Congo, Bhutan,  Central African Republic, Ecuador, Fiji, Nauru, Guam, Guinea Bissau, Mauritania, Papua New Guinea, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Samoa, Sao Tome and Principe, Somalia, South Sudan, Vanuatu, Venezuela, Mayotte.

After the activation of an eSIM, the old physical SIM is automatically deactivated.

More than one eSIM profiles can be supported. The number of the supported eSIM profiles may vary according to the device’s specifications (usually one or two).

eSIM («e» comes from ‘embedded’) is a new type of SIM card, which is embedded in our eSIM compatible device (Smartphone or Tablet). It is initially empty without any network settings to be pre- installed.

To change an eSIM between devices, or the installation, removal and re-installation in the same device is not supported. If you want to reinstall an eSIM profile, you will need to visit a Primetel store to get a new QR code, which you need for the installation. A deleted eSIM profile is not able to be recovered.

To replace an eSIM you can visit a Primetel store. The activation of an eSIM is done easily by scanning a QR code.

Yes. You can do switch your SIM to eSIM safely at MyPrimetel selfcare (link). Login or register your account and then go to "Mobile" from "My Services". 

Click on eSIM services to initiate the online process. Note that to switch you need to be the owner of the number and to have the two factor authentication enabled.

You can also replace your card with an eSIM by scheduling an appointment through Zoom at the Primetel Virtual Shop or by visiting one of the Primetel stores.

The eSIM compatible devices available from Primetel are:


  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone SE (2020)
  • iPhone 12 Mini
  • iPhone 12
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 13 mini
  • iPhone 13
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone SE (2022)
  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPad Pro (2018 and onwards)
  • iPad Air
  • iPad


  • Google Pixel 3 & 3 XL*
  • Google Pixel 3a & 3a XL*
  • Google Pixel 4, 4a & 4 XL
  • Google Pixel 5*
  • Google Pixel 6
  • Google Pixel 6 Pro
  • Google Pixel 7
  • Google Pixel 7 Pro


    • P40
    • P40 Pro (not including the P40 Pro +)
    • Mate 40 Pro


    • Razr 2019
    • Razr 5G


    • Samsung Galaxy S23
    • Samsung Galaxy S22 Ultra 5G
    • Samsung Galaxy S22+ 5G
    • Samsung Galaxy S22 5G
    • Samsung Galaxy S21 Ultra 5G
    • Samsung Galaxy S21 5G
    • Samsung Galaxy S21+ 5G
    • Samsung Galaxy S20
    • Samsung Galaxy S20+
    • Samsung Galaxy Note 20+
    • Samsung Galaxy Note 20
    • Samsung Galaxy Note 20 Ultra
    • Samsung Galaxy Fold
    • Samsung Galaxy Z Flip
    • Samsung Galaxy Z Flip 3 5G
    • Samsung Galaxy Z Fold 2


    • Find X3 Pro
    • Reno 5 A
    • Reno6 Pro 5G
    • Find X5
    • Find X5 Pro
    • A55s


    • Xperia 1 IV
    • Xperia 10 III Lite
    • Xperia 10 III Lite


    • Magic 4 Pro


    • Nuu Mobile X5
    • Gemini PDA 4G+Wi-Fi
    • OPPO Find X3 Pro*
    • OPPO Find X5 Pro*
    • OPPO Find X5*
    • Sony Xperia 10 III Lite
    • Rakuten Mini
    • Big-S
    • Big


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